Shipping & Packaging

Every step of your order, thoughtfully designed

At NewChi Porcelain, we don’t just create fine porcelain—we care deeply about how it reaches you. From elegant gift packaging to secure shipping and responsive support, we ensure that each piece arrives safely, beautifully, and on time.

Packaging Service｜Elegance Meets Protection

All orders include:

Handcrafted or designer gift box
Signature ribbon wrapping & NewChi gift bag
Warranty card & design story insert

Every shipment is packed with:

Bubble wrap, foam padding, and corrugated cartons
To protect each porcelain piece during transit

Domestic (Taiwan Main Island)

Order Processing: Ships within 3 business days after the order is confirmed.
Delays: Orders may be delayed during peak holiday seasons or due to unforeseen natural disasters.
Estimated Delivery Time: Approximately 7 business days (excluding weekends and public holidays).
Shipping Fees:
- Orders under NT$10,000: NT$200 shipping fee
- Orders over NT$10,000: Free shipping

Note: Delivery time may vary based on the operations of the logistics provider during weekends, national holidays, and peak periods such as Lunar New Year or major promotional events.

Offshore & International Shipping

Outlying Islands (e.g., Penghu, Kinmen, Matsu):

Please contact our customer service team for custom shipping arrangements.
Overseas Orders:
- Ships within 3 business days after order confirmation
- May be delayed during holidays or force majeure events
- Estimated Transit Time:

Note: Delivery time may vary depending on the courier’s capacity during weekends, national holidays, and peak shipping periods such as Lunar New Year or major campaigns.

Fragile Item Protection

All porcelain pieces are thoroughly inspected and photographed before shipping
Please record a video while unboxing for damage claims
In case of breakage due to shipping, NewChi will assist with claim or replacement