Shipping & Packaging
Every step of your order, thoughtfully designed
At NewChi Porcelain, we don’t just create fine porcelain—we care deeply about how it reaches you. From elegant gift packaging to secure shipping and responsive support, we ensure that each piece arrives safely, beautifully, and on time.
Packaging Service｜Elegance Meets Protection
All orders include:
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Handcrafted or designer gift box
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Signature ribbon wrapping & NewChi gift bag
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Warranty card & design story insert
Every shipment is packed with:
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Bubble wrap, foam padding, and corrugated cartons
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To protect each porcelain piece during transit
Shipping Policy (Taiwan Island)
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Orders ship within 3 business days (excluding holidays)
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Estimated delivery: within 7 business days
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Shipping fees:
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Orders under NT$10,000: NT$200
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Orders above NT$10,000: Free shipping
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International & Offshore Orders
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Overseas & outlying islands: A dedicated team member will provide custom shipping quotes and assistance.
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Remote islands: Please contact us for special delivery arrangements.
Fragile Item Protection
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All porcelain pieces are thoroughly inspected and photographed before shipping
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Please record a video while unboxing for damage claims
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In case of breakage due to shipping, NewChi will assist with claim or replacement
FAQ
Q: How can I track my order?
A: You’ll receive a shipping notification and tracking number via email once your order is dispatched.
Q: What if my item arrives damaged?
A: Contact us within 7 days of receipt with unboxing video. We’ll help you arrange a return, refund, or replacement.
Q: Can I request a specific delivery time?
A: While exact times may not be guaranteed, you may add delivery notes at checkout and we’ll do our best to accommodate.
Looking for the perfect gift?
NewChi offers a curated selection of luxury porcelain gifts—perfect for loved ones, corporate gifting, or special occasions.
🔗 Explore our Gift Collection → Shop Now
🔗 Read about Return & Refund Policy → Returns Page
