1. According to consumer protection laws, online consumers have the right to cancel purchase within 7 days (weekends included) of the arrival of products. This period of time is meant for consideration instead of for trial. If you have the need to return the products, please ensure they are intact with the package as well as all the documents and receipts.
2. We will reject your refund if the products are not intact, have marks of use, damage or stains. We only accept refunds of the entire order. When the products are returned, they should remain new with all packages. Free giveaways should also be returned. We will not accept your refund if any parts of receipts are missing.
3. Because the packages are hand-made, please keep the boxes intact. Please do not damage or attach any shipping receipts or notes to the packages. Please do not lose any outside packages, cushioning materials and other contents to ensure security during the shipping process.
- Sending refund requests to the appointed Email address
1. Consumers could send refund requests to our appointed Email address. We will have staff go to your appointed address to receive the products. Because the products are fragile, our collaborating shipping companies will take charge of the return. We do not accept other shipping services and we claim no responsibility for any undelivered packages.
2. When the returned products have been confirmed, we will make the refund to your credit card. The process may take approximately 8-14 days. The refund date will be shown on your credit card bill.
3. We will pay the shipping fee if we are responsible for the reasons for the return. You will be requested the shipping fee for other reasons of the return.